Tuesday, 20 December 2016

QUALITY CUSTOMER SERVICE IN THE BUSINESS RECORD MANAGEMENT

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Quality customer service in the business record organization

Hilmi Iskandar
UiTM Puncak Perdana


Abstract

Purpose of this article is to aim the quality customer service is the business record especially in office. The quality of customer services can be applied to any business organization and show the result which give a good or bad impact to the customer. This paper is approach by read the article which called the literature review and using the critical thinking to write the report writing. Some of the other article will tell that they using the case study and interview to the organization to strengthen the support main point which challenge with the customer. This study provides the understanding about to produce the quality customer service into the business record organization that will hire the great staff who handle this department and services. Almost organization was using the customer services to increase their quality of company among the users.

Keyword: Customer services and quality customer

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This blog will act as a medium for the authors to spread the knowledge about Records Management for business organization and will also provide a brief details about institutions that provides the course of Records Management in Malaysia.The creation of this blog is to fulfilled requirement for the subject of Business Records Management (IMR652).Every posts are related to our coursework and field. Hopefully, it will help and guide those who seeks information about records management. This blog is also dedicated to our lecturer, Dr. Nurussobah Binti Hussin. We would be glad if you can follow this blog as it can contribute marks to us.